Customer experience
AI-powered customer insights for exceptional CX across the touchpoints
   
Industrial applications
Banks
  • • front-line
  • • help desk
  • • loan officers
Insurance
  • • insurance agents
  • • hotline
  • • service points
Fashion
  • • sales consultunts
  • • concierge service
  • • personal managers
Hotels
  • • hotel receptions
  • • hotline
Telecom
  • • sales offices
  • • support
High-value customer service
at every touchpoint with the brand
Stores & offices
  • • Get next gen customer insights from installed cameras in stores/offices
  • • Emotions, stress, CX Index - automated analysis of more than 20 parametres
  • • Assess your in-store/office experience with heat & attention maps
Hotline & contact centers
  • • Assess the quality of hotline service in 100% of calls
  • • Classify critical and unresolved cases
  • • Receive real-time alerts
Dashboard
  • • Integrate data with CRM
  • • Effect of changes evaluation for staff, units, cities, regions
  • • Provide managers with tools for informed decisions
Features
Customer data
  • • Gender & age
  • • Stress & emotions
  • • Time in store
  • • CX Score for each customer
  • • Real-Time alerts
In-store analytics
  • • Green & Red Zones (result of a visit)
  • • Time-connected routes
  • • Heat & emotion maps
  • • Positive and negative experience across key touchpoints
  • • Intense attention zones
Dashboard
  • • Understand demographic profile of your audience
  • • Estimate a CX score for each demographic group
  • • Identify per consultant CX Score
  • • Correlate CX Scores with sales for conversion ratings
  • • Generate reports for each branch, region, country
Powerful customer insights.
Transformational results.
  • Personal data is securely stored at your facility/home without third parties having access to it
  • Scalable system & unique US/ EU patent-pending algotrithms
Let’s get started